We are running on skeleton staff with strict distancing rules. See our Coronavirus update.

Delivery and Postage

Goods should arrive within 3-10 working days of your order. Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment.

Please note: We are unable to deliver to PO boxes.

Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

POSTAGE RATES - there are two flat rates for postage: £4.99 for standard delivery and £12.00 for express delivery (next day express delivery cannot be guaranteed for postal orders). If you place your express delivery order before 12 noon Monday -Friday, we will deliver by the end of the next working day to any UK mainland address. Please note that Amnesty does not accept orders to overseas addresses.

Returns Policy

*We have temporarily extended our returns policy due to the coronavirus pandemic. Any items ordered between 28 February - 30 May 2020 can now be returned up until 30 June 2020, as long as they comply with the other terms of our returns policy.*

We hope you are happy with your purchase. If you do wish to return or exchange an item, please complete the returns note included with your order and send it back to us with the item, using the freepost address (below). Returns must be sent back within 28 days of receiving your order for a full refund (including any delivery charges paid).

How to return your goods:

- Please complete the returns note included with your order stating your order number, name and reason(s) for returning your purchase(s), and return it wth the item. If you are unable to locate these details prior to sending,  please email us or phone 01420 525540, so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following returns address to use our free returns service:

Amnesty Trading
Blacknest Road,
GU34 4QE

Please note that for reasons of hygiene, earrings and items of underwear are non-refundable unless faulty.

We aim to process the refund within 5 working days of receiving your parcel.