Delivery and Postage

Goods should arrive within 3-10 working days of your order. Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment.

Please note: We are unable to deliver to PO boxes.

Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

POSTAGE RATES - there are two flat rates for postage: £4.99 for standard delivery and £12.00 for express delivery (next day express delivery cannot be guaranteed for postal orders). If you place your express delivery order before 12 noon Monday -Friday, we will deliver by the end of the next working day to any UK mainland address. Please note that Amnesty does not accept orders to overseas addresses.

Returns Policy

If you are in any way dissatisfied with the goods you receive, please action one of the following options to get a full refund: 1. Notify us (by post, email or telephone - 01420 525540), within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation. 2. Alternatively you can simply return the item/s within 14 days of receipt.

How to return your goods:

- Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please email us or phone 01420 525540, so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following Freepost Returns Address to use our free returns service (do not forget to include your order number, full name and the reason for the return):

Amnesty Trading
Blacknest Road,
GU34 4QE

Please note that for reasons of hygiene, earrings and items of underwear are non-refundable unless faulty.

Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us (unless the item is faulty), so please use our Freepost Returns Address (see details above) to make use of our free returns service.