Welcome to the Amnesty shop. We hope you enjoy browsing and find items of interest to you. If you are unsure how to navigate the site we hope that the following notes will help you, particularly the Frequently Asked Questions section, which will take you through the basics.

HOW TO SHOP

1) Finding Products

The easiest way to find a product, particularly if you already have our paper catalogue, is to use the Search facility top-right. In this box you can insert the product description, the code or any other clue. You will then either be shown a specific product or all the products which share the features you input. Alternatively you can look for a product by clicking the Product Category menu along the top. When you are in a product category there are two ways of viewing the products. The system defaults to a 2 column “grid” layout where you can view basic information on a number of products but you can click to view in “list” mode where you can also see the product descriptions. When you are in a product category and would like to find out more about a product just click on the photograph to go to a page all about that product. And when you are there you can click on the product photograph to see a larger image.

2) Browsing

If you want to browse the site you can look through the product categories as described above. Alternatively you can use the Search box by looking for product names or codes. If you are interested in a product but want to consider alternatives you can click on “Add to Compare” (this sits just under the ''ADD TO BASKET'' icon. The item will then be copied to a Compare Products section on the left side and at any point you can click Compare Items to view all the products you have selected.

3) Buying Products

Once you have found a product you are interested in buying you can put it into your shopping trolley by clicking "ADD TO BASKET". Once you've started adding items to your shopping trolley you will see a running total of the quantity and value of the items you have selected in ''MY BASKET'' in the left hand column. At any point you can click on ''MY BASKET'' to see a listing of everything in your trolley.

4) Paying

When you've finished shopping, you need to click on “CHECKOUT” which is the icon just below ''MY BASKET''. If you have already registered with us you should fill in your password and you will then be shown your details for you to confirm. If you are a new customer we would encourage you to register. Once you have done this the only information you will be asked to re-submit each time is your credit card details, which for security reasons we do not hold on the site. You can also view your past and pending orders, and change your delivery address and other personal details. Alternatively you can continue to place your order as a Guest. Please note that we cannot deliver to post box addresses.

If you have logged in, then you leave the site with items in your shopping basket, they will remain in your basket until you return to the site. This means that if for some reason your browsing is interrupted, you will not have to start your order again. This facility is not available if you are shopping as a "guest"; ie you have not registered with us

5) Checking Your Order Status

When you have successfully completed and submitted your order it will be immediately sent to our fulfilment house. You will receive an automated e-mail confirming that this has happened. Customers should then allow 7-10 working days for delivery. To get up-to-date information on the status of your order you can either email our customer services team or telephone them between 9am and 5pm Mon-Fri (Jan-Aug) or 9am and 8pm Mon-Fri/9am and 4pm Sat-Sun (Sept-Dec) on 01709 888333.

6) Delivery and Postage

Goods should arrive within 7-10 working days of your order. Please be aware that delays may occur in the run-up to Christmas, so place your order early to avoid disappointment.

Please note: We are unable to deliver to PO boxes.

Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.

POSTAGE RATES - there are two flat rates for postage: £4.95 for Standard delivery and £12.00 for Express delivery (next day Express delivery cannot be guaranteed if order sent by post). If you place your express delivery order before 12 noon Mon-Fri we will deliver by the end of the next working day to any UK mainland address. Please note that Amnesty does not accept orders to overseas addresses.

7) Returns Policy

If you are in any way dissatisfied with the goods you receive, please action one of the following options to get a full refund: 1. Notify us (by post, email or telephone - 01709 888333), within 14 days of receiving your goods, to say that you would like to cancel your order. You will then need to return the item/s within 14 days of the date on which you notified us of the order cancellation. 2. Alternatively you can simply return the item/s within 14 days of receipt. Please include in your parcel your order number, full name and the reason(s) for returning your purchase(s).

Please note that for reasons of hygiene, earrings and items of underwear are non-refundable unless faulty.

Your refund will include the cost of the goods plus our standard UK delivery charge (if you paid P&P when you placed your order). Your refund will not include the charge you incur returning the goods to us (unless the item is faulty), so please use our Freepost Returns Address (see details below) to make use of our free returns service:

How to return your goods:

- Please include your order number, full name and the reason(s) for returning your purchase(s), in with your parcel. If you are unable to locate these details prior to sending, please email us or phone 01709 888333, so that we can help you.
- Goods must be returned in their original, saleable condition.
- Please send your goods to the following Freepost Returns Address to use our free returns service (do not forget to include your order number, full name and the reason for the return):

Freepost NEA8275
Goldthorpe
Rotherham
South Yorkshire
S63 9BR

8) Privacy Policy

At the Amnesty Shop we believe that you have a right to privacy and we take defending that right seriously. The Amnesty Shop is managed by New Internationalist on behalf of Amnesty International UK Section Charitable Trust and Amnesty International UK.

This policy sets out how we treat the personally identifiable information that we ask you to share with us in order to make the site work, in order to fulfil your orders and in order to promote our products and services to you in the future. We sometimes update this page, so it is worth checking back from time to time to ensure that you’re happy with any changes. This page was last updated November 2016.  In addition, we will always comply with the Sale of Goods Act (1979), government regulations on Online and Distance Selling and the Consumer Contracts Regulations (2013).

What we collect

In order to make the Amnesty Shop work, we need to collect information about our customers. This section details what we collect and how we use it.

New Internationalist collects information about you that we need to process your order when you buy from us. This includes things like your name and address, so that we can send you your order; your email address, so that we can contact you about your order or any offers we may be running; and the items you’ve ordered, so that we can ship them to you.

New Internationalist uses your email to keep you informed about the Amnesty Shop after you have completed a purchase or if you have subscribed to our newsletter by entering your email address at the bottom of most pages on amnestyshop.org.uk. New customers will be given the option of opting out of the newsletter at the checkout stage of ordering. You can also opt out by clicking the unsubscribe link contained within all emails, emailing us at help@amnestyshop.org.uk or calling our customer services team on 01709 888333.

New Internationalist will also pass the information you provide to Amnesty International UK Section and Amnesty International UK Section Charitable Trust (AIUK) who will hold your details and order information for analysis and financial reconciliation purposes. You can opt out of communications at any time by emailing sct@amnesty.org.uk or calling 020 7033 1500.

If you purchase from the Amnesty Shop, we will also ask you if you would like to be contacted by Amnesty International about our work. You can opt out of communication from Amnesty International at any time by emailing sct@amnesty.org.uk or calling 020 7033 1500.

We collect responses to our customer survey and use that information to improve your shopping experience. The survey is entirely optional and you needn’t complete it.

We also collect site usage information using the third-party Google Analytics service. You can opt out of this (see Third-party cookies or install Google Analytics Opt-out Browser Add-on).

We collect anonymized data about you in order to send marketing information to you using Google’s remarketing tools. You can opt out of this (see Third-party cookies or install Privacy Badger or Ghostery). 

We never store your payment data. We take payments using 2 secure payment processors which are PCI Compliant:

SagePay - privacy policy

PayPal - privacy policy

Gift Aid

If you have elected to Gift Aid any donations, New Internationalist will pass on your details to Amnesty International (UK Section) Charitable Trust so Amnesty can reclaim 25p of tax on every £1 that is given. This does not affect your marketing preferences.

Cookies

A cookie is a small file which we save to your computer; cookies are used by more reputable online market places. They allow web applications to respond to you in a more personalized manner and mean that you can do important things like adding things to your basket or logging in and out of the Amnesty Shop. For a list of cookies we set see the section called ‘List of cookies we use’.
How your browser deals with cookies will depend on your settings; if cookies are turned off then the Amnesty Shop should not be able to make the personalized suggestions on products you might buy and will not work as expected! If you block cookies, you will need to make a note of the items you wish to purchase and phone your order through.

Third-party cookies

As well as setting cookies directly, we use some cookies from third-party organizations to try to make your experience of the Amnesty Shop better. You can block these cookies without affecting how the site works for you using an appropriate browser extension or editing the overall settings for cookies in your browser.  
We use Google Analytics for gathering data on how you use the Amnesty Shop. See Google’s privacy policy.
We use Google to deliver custom adverts for products from the Amnesty Shop elsewhere on the web. See Google’s privacy policy.
We use ShareThis to show social sharing and following buttons on the Amnesty Shop. See ShareThis’s privacy policy.

Google AdWords

We use Google AdWords’ remarketing service to advertise on third-party websites (including Google) to previous visitors. This might mean that we advertise to previous visitors who have viewed a particular product or who haven’t completed a task like checking out. The advert is shown on a Google search results page, or on a site in the Google Display Network.

You can set preferences for how Google advertises to you using the GoogleAd Preferences, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using Google’s browser plugin, or the Electronic Frontier Foundation’s Privacy Badger plugin.

Facebook Advertising

On our website we include a piece of code called the Facebook Pixel which allows us to remarket to you on Facebook. This means we can advertise to previous visitors who have viewed a particular product on the Amnesty Shop but have not completed a task like checking out. The advert is shown on your own Facebook page.

You can set preferences for how Facebook advertises to you using Facebook ad preferences (https://www.facebook.com/settings?tab=ads&section=prefs&view).

We may share your Information with Facebook, to help us ensure our posts reach individuals that are likely to be interested in them — saving us money and helping us to achieve the greatest impact. Facebook will not use your personal information for any other purpose.

You can opt out of this by emailing us at help@amnestyshop.org.uk or calling our customer services team on 01709 888333.

Security

New Internationalist, Amnesty International UK Section Charitable Trust and Amnesty International UK are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use TLS encryption to protect information in transit to and from our server; customer and payment data is always encrypted in transit.

Links to other websites

The Amnesty Shop has links to other websites. We do not control the websites that we link to, so we cannot be responsible for what you find there or how those sites deal with your privacy. You should exercise caution and look at the privacy statement of the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

You can opt out of communications from New Internationalist at any time by emailing us at help@amnestyshop.org.uk or calling our customer services team on 01709 888333.

You can opt out of communication from Amnesty International at any time by emailing sct@amnesty.org.uk or calling 020 7033 1500.

You can use an appropriate tool like uBlock or Ghostery to opt out of third-party tracking, ads and cookies.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. Whenever possible we will make you aware of any lawful requests for your personal information that we have received, so that you are able to defend your privacy in court.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email help@amnestyshop.org.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at help@amnestyshop.org.uk. We will promptly correct any information found to be incorrect.

List of cookies we use

The table below lists the cookies we use,excluding third party cookies and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, which allows us to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
MW_REFERRAL_FROM The partner who referred you (if any).
MW_REFERRAL_FROM_DOMAIN The partner domain via which you were referred.
MW_REFFERAL_TO The landing page to which a partner organization referred you.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed the use of cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Frequently Asked Questions (FAQs)

How do I navigate around the site and find a product?
There are several ways to find specific products - try the Search Shop facility, or go to the relevant product category, either the listing on the right or the pictures at the top. If you are just browsing try the Popular Search or Advanced Search which are just under the Search Shop box. The My Basket section on the right shows the quantity and value of the items in your shopping trolley. The Search Shop is perfect if you have the printed catalogue in front of you and know the exact name, or product code, of the items you want.
How do I add a product to my basket?
When you click on a product category (or sub-category) you will be presented with a list of all the items in that category. At this stage you can add an item to your basket by clicking on the add to basket link, but if you want more information before you make up your mind, you can click on the item which then leads you to a full page dedicated to the item in question, with more information, sizes, weights and other information as appropriate.
How do I find a product from the paper catalogue?
The Search Shop is perfect if you have the printed catalogue in front of you and know the exact name, or product code, of the items you want.
What happens if part of my order is unavailable?
We closely monitor sales so that we can re-order popular items so that they never run out. Our warehouse then updates the web shop several times a day with their stock figures which means that you should always be notified if something is out-of-stock. This would normally be for one of two reasons. Some of our gift items come from fair-trade or organic farming projects overseas; this can mean long lead-times and so it is sometimes not possible to place extra orders in time for Christmas. And the majority of web customers place their orders late in the year so items can then quickly run out; we encourage all customers to order as quickly as they can to avoid disappointment. If something is unavailable we suggest you order an alternative; in the rare situation that we are expecting further supplies we will give you the option to receive an e-mail to advise you that the item is now available. If for any reason our warehouse discovers that an item you ordered is not available they will arrange an immediate refund to your credit card.
Is my order secure?
All of your transactions at the Amnesty International UK Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.
How can I leave comments about this website?
We welcome any comments, good and bad, to help us improve the site in the future. Please do contact us with feedback.